Refund, Returns & Exchange Policy

Refunds

  • All sales are final. No refunds are allowed.

Returns and Exchange

  • ****Exchanges are only allowed if apparel is damaged. You may be asked to take a picture as proof. 

  • Processing time on returns takes 7-10 business days from receipt of merchandise. Refunds will be issued as store credit only.

  • You may exchange the merchandise for the same item only (if available) or an item of equal or lesser value if original item isn't available, should you not want a store credit. Note the buyer is responsible for shipping of new item.

  • Buyers are responsible for all shipping fees. Original shipping fees are non-refundable.

  • Sognare Ragazze reserves all rights to refuse merchandise or full credit for merchandise based on the item’s condition after careful inspection.

  • If the items aren’t returned in its original condition, as stated above, you are subject to denial and a 35% restocking fee. Before items are returned to you, you are responsible for the return shipping cost

  • Sognare Ragazze is not responsible for lost return packages. Please consider delivery confirmation of your package or shipping insurance.

  • You may use any shipping company of choice to return merchandise.

  • You will receive email confirmation after your return is processed and finalized.

 

How to Return Merchandise

Return Items to:

Sognare Ragazze LLC

Attn: Returns Dept.

PO Box 89

Islandton, SC 29929-0089

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